INTRODUCTION

1.1 What is this Franchise Operations Manual?

This Franchise Operations Manual sets out details of your obligations as a Music Lessons Academy franchise partner and provides information that is referred to in the Franchise Agreement.

In particular, this Franchise Operations Manual sets out important information regarding the setup and operation of your Music Lessons Academy business.

1.2 Updates to this Franchise Operations Manual

This Franchise Operations Manual will be updated from time to time as the need arises, and Music Lessons Academy will be notified when a new version is released.  Where we make an amendment or otherwise update the requirements set out in this Franchise Operations Manual, we will provide you with a reasonable amount of time to effect any changes required for your Music Lessons Academy business.

1.3 Policies and Guidance

Parts of the Franchise Operations Manual provides guidance, while others set out policies and procedures that you are required to follow as part of your agreement with Music Lessons Academy. If the Franchise Operations Manual says you must do something or uses similar words, this is a requirement rather than a guideline, and you are expected to comply with the requirement. Failure to do so may be a breach of your Agreement, which if not remedied, could lead to the termination of the Agreement.

1.4 Your Obligations

You have various obligations under the terms of your Agreement, this Franchise Operations Manual and other policies and procedures introduced by Music Lessons Academy from time to time. You must familiarise yourself with your obligations under each of those documents. 

We reserve the right to ask you for information, documents and or receipt to verify your compliance with your obligations under this Franchise Operations Manual or your Agreement. If requested, within the time specified (if any) or, if no time is specified, as soon as possible. 

If you have failed to comply with your obligations under the Agreement or this Franchise Operations Manual, we may request you to do anything or act which we believe is necessary (acting reasonably) to comply with your obligations.

1.5 Compliance with this Franchise Operations Manual

You must strictly observe the requirements set out in this Franchise Operations Manual, unless you obtain the prior written approval from Music Lessons Academy.

1.6 Getting Advice

We are here to assist with general advice on requirements for your franchise, however Advice and information within this Franchise Operations Manual cannot be relied upon on or substituted for professional advice. 

Remember that every franchise is individually responsible for its business decisions and its legal, tax and accounting obligations. You should seek independent professional advice about these matters as needed.

1.7 Confidentiality

This Franchise Operations Manual is provided to the franchise partner and is a confidential document.

You are required to keep it confidential except where the law allows sharing. All the information in these documents is protected by copyright laws.

It is not to be reproduced in whole or in part without the prior written consent of Music Lessons Academy.

In managing your business, you will consult with your own lawyers, accountants and business advisers.

In these instances, you have permission to discuss these documents but none of the material may be copied by you or your advisers.

1.8 Copyright

This Franchise Operations Manual is on loan to the franchise partner and is the property of Music Lessons Academy. It is on loan for the term of the Agreement.

Any reproduction of this Franchise Operations Manual is not possible without the prior written approval of Music Lessons Academy. If your business finishes you must return this Franchise Operations Manual, along with any amendments, to Music Lessons Academy.

1.9 Policies & Guidelines

This Franchise Operations Manual does not set out the totality of your obligations. You must also adhere to your Agreement and any other Franchise Operations Manual, policy or guideline implemented by Music Lessons Academy from time to time. 

A list of the main Franchise Operations Manuals, policies and guidelines is in the appendices plus the policies and guidelines built into our business software.

1.10 Inconsistency with your Agreement

If there is an inconsistency with the terms of this Franchise Operations Manual and the terms of your Franchise Agreement, the terms of your Franchise Agreement will prevail to the extent of the inconsistency. 

If there is an inconsistency between this Franchise Operations Manual and a policy or guidelines of Music Lessons Academy, this Franchise Operations Manual will prevail to the extent of the inconsistency.