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Frequently Asked Questions

Term Dates 2021:

Term 1: 29th January – 1st April
Term 2: 19th April – 25th June
Term 3: 12th July – 17th September
Term 4: 5th October – 17th December

Lesson Prices 2021

45 Minutes $55.00
60 Minutes $75.00
75 Minutes $93.75
90 Minutes $110.00

Student FAQ’s

Trial Student Questions
Student requesting a specific teacher off the website

Unfortunately, XXteachernameXX has a full schedule and is unavailable to take on new students. However, XXTeacher-in-AreaXX is a qualified and enthusiastic teacher, who is at Grade XX level. XXX is currently studying/have studied at XXUniversityXX.

How long to learn my instrument?

There is no definite answer to this question, as there are many factors that influence how long it would take to learn your instrument. Rather than thinking of how many lessons or years it will take to learn the instrument, switch your mindset to how many hours it would take. On average, to learn the basics and be comfortable playing your instrument, it would take around 600 hours or 2 years of half-hour daily practices & lessons. To become an advanced player, it would generally take 2500 hours of practice.

Immediate Lesson Booking Requests: Can I book a trial lesson with little notice?

No Experience/Beginner Students

Our teachers require a weeks notice to prepare for your lesson & give you adequate time to post your beginner’s workbook, so we are unable to book your lesson any sooner.

Intermediate/Advanced Students

Our teachers require a weeks notice to prepare for your lesson, so we are unable to book your lesson any sooner.

Lesson Cancellation: Can I get a refund

Answer ONLY with the below:

We will put your request through to the Financial team. They will contact you within 1-2 business days from the email address: admin@musiclessons.academy.

What are your Teacher's Qualifications?

For Classical Teachers (piano/violin/flute…)

XXTeacherXX is an experienced and enthusiastic XXX teacher, who is at Grade XX level. XXX is currently studying/have studied at XXUniversityXX and has been teaching over 5 students with us. All teachers have undertaken a government certified “Working with children” police check

For Drum / Guitar / Singing Teachers

XXTeacherXX is an experienced and enthusiastic XXX teacher. They are currently studying/have studied at XXUniversityXX and have been playing XXX for XX years. All teachers have undertaken a government certified “Working with children” police check

New Year: Waiting for Teacher's Availabilities

We are currently waiting on our teacher’s university timetable to be finalised before we commit you to a new lesson time this term. All enrolments are estimated to be finalised by the beginning of February. 

We would be happy to organise lessons for you sooner so you can get back into practice. However, we may have to reschedule your regular lesson date & time if your teacher’s university schedule causes them to be unavailable at your original lesson time.

Would you like to continue organising lessons for the time being?

Music Exam Questions: Can we teach AMEB Exams?

New Enquiries Asking:
Answer: Our teachers are qualified to assist students in through the examination process. Your teacher, XXteacherXX has undergone XXgradeXX with XXexam boardXX and is capable of preparing students for their own exams.

Existing Students Asking:
This is a great conversation for you to have with your teacher, they will know when is the best time for the students to prepare for an Exam. Your teacher can assist you throughout the exams.

What Instruments do you recommend?

Piano

Cheaper Pianos
We recommend any keyboard with weighted keys, so students strengthen their fingers as they play. Popular beginner digital keyboards include Yamaha P45 or P125 models, ranging from $500 – $700.

If you are looking for a traditional piano, check Facebook marketplace or your local piano shop for good offers on second-hand pianos.

Best Piano
For traditional acoustic pianos, the best models to look into are Alex Steinbach, Yamaha and Kawai.
For digital pianos, look into a Yamaha Clavinona or Yamaha Portable Grand (Model: DGX-650) for digital pianos that feel and sound like their acoustic counterparts.

Guitars

For younger beginner students, we recommend a nylon string acoustic guitar, for softer feeling strings that won’t discourage students from continuing practice. Check Facebook marketplace or your local music store for good offers.

For older beginner students, we recommend steel-string acoustic guitars, such as the Fender CD60. Check Facebook marketplace or your local music store for good offers.

BEST ACOUSTIC GUITAR:
– Fender CD60

Violins

As there are different sized violins on offer, we recommend going into a music store to assess the right size violin for you. You will also need a music stand and a shoulder rest.

Stentor and Mendini are two of the most popular violin brands on the market that offer affordable student violins ranging between $200-$400. If you are looking for an intermediate or professional violin to purchase, we recommend the Yamaha Model 5 or Snow SV400.

Drums

Either electric drum kits or traditional acoustic drum kits are suitable for beginner lessons.

If you live in a place where your neighbours won’t be disturbed by the noise, go for an acoustic drum kit, You can always buy rubber pads to soften the noise. Otherwise, if you fear you may disturb your neighbours, look for an electric drum kit.

Traditional drum kits are preferred for rock and jazz playing, while electric drum kits can be fun for students to experiment with the different sounds they produce. For a second-hand purchase, check Facebook marketplace, or check out your local music store for good offers on brand new kits.

Instrument Rental

If you don’t want to commit to purchasing the instrument, you can rent the instrument short term. Visit the website for affordable rentals: https://www.musicorp.com.au

Is my child too young to start music lessons?
Our teachers are experienced in teaching students as young as five. Our enthusiastic teachers ensure every lesson is fun and engaging to keep students interested in pursuing their instrument.
Do you offer 30 minute lessons?
In our 45 minute lessons, we are able to cover music theory, technical skills alongside the songs we teach. These important aspects of musical education are often skipped over in 30-minute lessons.
Can two students learn in a 60 minute lesson?
If you have two students wanting to learn, we are able to divide a 60-minute lesson into two 30 minute lessons.
However, we recommend each student takes a 45-minute lesson. In our 45 minute lessons, we are able to cover music theory, technical skills alongside the songs we teach. These important aspects of musical education are often skipped over in 30-minute lessons.

 

Financial Questions
Do you accept the Creative Kids Voucher?

Yes, we accept the NSW Creative Kids Voucher. Please send me the following details to redeem your $100 voucher:

  • Voucher number:
  • Student’s Full Name:
  • Student’s Date of Birth:

 

If you are living in NSW, you can apply for a creative kids voucher online using the link below:

http://www.service.nsw.gov.au/transaction/apply-creative-kids-voucher

Can I book Monthly or Casual Lessons?

Unfortunately, we do not offer casual/monthly lessons because we cannot guarantee a spot for you each time you call, we can only offer lessons on a weekly or fortnightly basis.

Frequent lessons keep students accountable for practice and improves their learning progress overall. Not to mention, students of Music Lessons Australia are given many opportunities to support their learning and exploration of their instrument in competitions, performances, and workshops.

Would you like to book lessons on a fortnightly basis to start? If you are ever unavailable for a lesson, we only need 24 hours notice and you will not be charged for that lesson.

Questions about Student Invoices / Accounts?

Forward all emails about student invoices, payments and accounts to:

admin@musiclessons.academy

Can I pay in Cash? How can I pay for lessons?

As per our studio policy, we ask all students to pay via direct debit or credit card. Our teacher will not accept cash. Lessons are prepaid to guarantee your placement.

General Guides to Follow
Missed Call: Text Reply

Adjust template if they already gave you details such as their name, suburb or instrument.

 

Hi XXX,
Thank you for contacting Music Lessons Academy,
To proceed with an enquiry, please message us your suburb, the instrument you’d like to learn & your email address. we would love to send you a 50% off trial lesson offer via email!
Speak soon!
Jourdy from MLA

Student cancels due to COVID

Hi XXX,

We understand your concern,

We would love to offer you online lesson instead, with a 10% discount for each lesson held online. it is easy to set up and just as beneficial as an in person lesson.

Our student's transitioned to online lessons while the lockdown was in place, and many of them found it a great experience to keep learning while the world was on hold.

Please let us know if you would like to move to Online Lessons for the meantime.

Offering students a Mature Aged Teacher

Be sure to add the below note to your email:

Your local teacher, XXX, is a mature aged teacher, 

If a customer is asking too many questions about our teachers

When customer or student ask too much information about our teacher, answer with:
“For the privacy & safety of our teachers, we cannot disclose more specific information”

Teacher FAQ’s

Cancelled Lesson by Student

We are working on a way for our students to better inform us of their cancellations, however, we have no control over situations like these if your students cancel without informing us. As per your contract, there is no minimum amount of time required for a lesson to be cancelled. You are only paid for the lessons you teach.

Why hasn't my invoice been paid yet?

Invoices are paid on Mondays and Fridays at 12pm AEST. (NSW Time). Invoices must be submitted by this time to be processed that day.

 

Why won't WAVE work?

WAVE shut down for new teachers, if they ask, forward email to Accounts and we will send them a ZOHO guide.

Accounts Email: admin@musiclessons.academy