Incoming Calls Script: New Enquiries

HOME > Operations > Incoming Calls Script – New Customers Incoming Calls Script: New Enquiries The most important thing to remember is YOU are in control of the phone call. YOU ask the questions and YOU direct the conversation. Stay Positive. Greeting...

Monthly Check Ups

HOME > Operations > Teachworks Monthly Check Ups End of month to-do lists for each team member. To be completed by the 2nd of every month.   Bookings Team – Jourdy Student Active Campaign Tidy Ensure all “enrolled” deals are in their...

Online Students Waiting for F2F Lessons

HOME > Operations > Existing Students Online Students Waiting for F2F Lessons This SOP is for any student taking online lessons who are waiting for a teacher to become available to transition to Face-to-Face lessons. After scheduling their online lessons, go to...

Zendesk Guide

HOME > Operations > Zendesk Zendesk Guide Jump to: Views Tickets Send New Email Tagging – Reassign to Correct Team Member DEFINITIONS Tickets = email threads Requester of tickers = Who the email is “From” Status: Open = the main task or request...

Finding Students / Waitlist Hunting

HOME > Operations > Teachworks Finding Students: Waitlist Hunting For when we have a new teacher or new teacher availabilities Rule: Only send 1 x email to each customer per week. Check the customer AC contact notes before sending any emails. Teacher AC Find the...