HOME > Operations > Incoming Calls Script – New Customers Incoming Calls Script: New Enquiries The most important thing to remember is YOU are in control of the phone call. YOU ask the questions and YOU direct the conversation. Stay Positive. Greeting...
HOME > Operations > Teachworks Monthly Check Ups End of month to-do lists for each team member. To be completed by the 2nd of every month. Bookings Team – Jourdy Student Active Campaign Tidy Ensure all “enrolled” deals are in their...
HOME > Operations > Existing Students Online Students Waiting for F2F Lessons This SOP is for any student taking online lessons who are waiting for a teacher to become available to transition to Face-to-Face lessons. After scheduling their online lessons, go to...
HOME > Operations > Zendesk Zendesk Guide Jump to: Views Tickets Send New Email Tagging – Reassign to Correct Team Member DEFINITIONS Tickets = email threads Requester of tickers = Who the email is “From” Status: Open = the main task or request...
HOME > Operations > Teachworks Finding Students: Waitlist Hunting For when we have a new teacher or new teacher availabilities Rule: Only send 1 x email to each customer per week. Check the customer AC contact notes before sending any emails. Teacher AC Find the...
